We will ship by Sagawa Express, Yamato Transport, or Japan Post.

You can specify your desired delivery time.

Morning/12:00-14:00/14:00-16:00/16:00-18:00/18:00-21:00/

*You cannot choose the shipping company. In addition, even if you specify the delivery date when placing your order, we may not be able to deliver on the desired date and time due to payment status, inventory status, weather, traffic, and other circumstances. Please note.

*When specifying the delivery date and time, please select from "Delivery Date" and "Delivery Time Zone" on the cart page and enter the desired date and time.

* Refunds and exchanges due to product defects will only be accepted if you contact us within 7 days after the product arrives. When you receive the product, please check the product contents immediately.

*We do not include a delivery note as we recommend going paperless. If you need it, please write a comment in the remarks column.

For purchases over 6,600 yen (including tax), shipping will be free (excluding Hokkaido and Okinawa).For purchases under 6,600 yen (including tax), the following shipping charges (including tax) will be charged.

Hokkaido: 990 yen Tohoku, Hokuriku, Kanto, Shinetsu, Tokai, Kinki, Chugoku, Shikoku, Kyushu: 660 yen Okinawa: 1,650 yen

In the case of shipping to Hokkaido and Okinawa, shipping will be free for purchases of 9,900 yen or more. For purchases of less than 9,900 yen (including tax), the following shipping charges (including tax) will apply.

Hokkaido: 990 yen Okinawa: 1,650 yen

We will ship the product within 1-3 business days (excluding Saturdays, Sundays, and holidays) after confirming your order or confirming your payment.
Therefore, if you specify a desired delivery date, we may not be able to meet your request.

■ Precautions regarding delivery

・Business days are weekdays, excluding weekends and holidays.
・Shipping and inquiries on weekends, holidays, and holidays will be handled sequentially from the next business day.
・Regarding temporary closures such as Obon, GW, year-end and New Year holidays, we will inform you on the top of the site each time.
・As soon as the delivery is completed, we will send you a shipping completion email.
・If you choose to pay by bank transfer or at a convenience store, depending on the timing of payment, our confirmation may be the next business day. Please note.
・The arrival date may change depending on road traffic conditions. Also, delivery to remote islands may take some time.

International shipping is handled by our Pinkoi Shop. You can purchase from the link below.

We ship worldwide. All international orders are shipped via EMS or e-packet to your destination country's postal service.
Carriers are selected based on the most efficient delivery.

Timelines of international delivery:
* 5 - 10 working days (For Asia countries)
* 7 - 14 working days (For USA, Canada, Europe)

If you would like to get your order shipped out sideof Japan, please visit our "Pinkoi Shop" for your purchase.The Pinkoi Shop is our shop focusing on international shipping.

Pinkoi Shop (For International Shipping)

It is possible to change the shipping address before the product has been shipped. Please contact us from the inquiry form after entering the shipping address information after the change as follows.

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Address: 〒
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*Be sure to enter the applicable order number in the "Order number" field of the inquiry form.

<Caution>

After receiving your inquiry, we will check the shipping status of the item. Depending on the timing, it may not be possible to change the product because the shipping work is progressing. Please check the delivery company and invoice number (tracking number) in the order completion email, and ask the delivery company's business contact to change the delivery address.

Due to the specifications of the order system, products are shipped by order number. Items with different order numbers cannot be shipped together. Please note.

If the ordered product is returned to the shipping source due to the customer's long absence or incorrect address, we will cancel the order as soon as we confirm the return. Please note that we cannot resend.

In addition, the price you have paid will be refunded after cancellation. Please note that shipping costs and return shipping costs are non-refundable.

If you do not receive the ordered product for 6 days after shipment, the storage period at the delivery company will expire and it will be returned to us. The person in charge will contact you by e-mail once, but if you do not receive a reply or if you wish to cancel, the order will be automatically canceled. Please note that the orderer will be billed for the return shipping fee (regular shipping fee), the shipping fee at the time of shipping, and the re-shipping fee.

In addition, the price you have paid will be refunded after cancellation. Please note that shipping costs and return shipping costs are non-refundable.