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Return and cancelation


If you are not satisfied with your order, you have 7 days after receiving your order to return the item for an exchange, refund or store credit. Every inquiry must be sent by email to contact@pas2.jp. Please indicate what you are returning and why.

In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item back to us. Shipping fees are not eligible for a refund. 

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order number:
Product name:
Reason for return:
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In the event that a product is damaged during shipping, please contact customer service at conact@pas2.jp and send a detailed photo of the damage with the order number. 

Customers can cancel an order until it is dispatched (please contact us as soon as possible). We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made due to customer error.

Refund

We will refund the customer within 2 business days after having received the returned items. The refund will be proceed on the same account that was used for the purchase.