With the exception of some products, returns are possible.
Please send us the following prescribed information from the inquiry form [within 3 days] from the arrival date of the product.

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order number:
Product name:
Reason for return:
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■Please confirm

・Please contact us using the [e-mail address you used when placing your order].
・Please complete the return procedure within [within 3 days] from the date of contact from our company. When you receive the product, please check the product contents immediately.
・When returning the product, please be sure to include the delivery note attached to the product.
・In the case of returns or exchanges due to the customer's convenience, we will only accept returns and exchanges that are unopened, unused, and that the tags (product tags) have not been removed and there are no scratches on the tags. Be sure to return the product together with the accessories and enclosed items (instructions, tags and stickers on the package, etc.). Please note that we cannot accept returns if the enclosed items or outer box are missing or damaged, or if there are defects in the parts, tags, stickers, etc. attached to or attached to the product.

In addition, the customer will be responsible for the shipping fee when returning the product. Please note that we cannot refund the shipping fee at the time of delivery from us.

■ Items not eligible for returns or exchanges

・When there is no contact from the inquiry form in advance ・When [4 days or more] has passed since the product arrived ・When the product is damaged, soiled, or lost・Products (including boxes and accessories) that were returned to us in a different condition than when they were delivered ・Products whose tags (product tags) have been removed Products with flaws such as scratches on hangtags (product tags), packages, instructions, accessories, etc. Products that have been opened or used Sale products (products sold at a discount)

■ Refund method After confirming the returned product, we will process the refund.

・Credit card ・Bank transfer
*If the return is due to the customer's preference and the bank transfer is used, the transfer fee will be borne by the customer.

■ Contact information for returns and exchanges

Pas de Co., Ltd.

E-mail: contact@pas2.jp
Phone number: 0561-21-0876
Business hours: 9:00-15:00 (excluding weekends, holidays, and holidays)

There is no specified delivery company at the time of return.
Please be sure to use a shipping method that allows tracking (a method in which you can keep a copy of the shipping slip).
*For mailing, please use Yu-Pack or Letter Pack.

If the product is defective, damaged or soiled, we apologize, but please contact us using the inquiry form [within 7 days] from the arrival of the product.
After checking with the person in charge, we will arrange the correct product as soon as possible.

*We apologize for the inconvenience, but please attach the photo data of the problem area of ​​the product and contact us.

*Please check the product contents immediately after receiving the product.

* If there is no stock that can be exchanged, we will respond with a refund. In addition, we will bear the shipping fee required for returning and resending the product.

Contact Us

If you receive a product that is different from what you ordered, we are very sorry, but would you please contact us using the inquiry form within [within 5 days] of the arrival of the product?
After checking with the person in charge, we will arrange the correct product as soon as possible.
* If there is no stock that can be exchanged, we will respond with a refund. In addition, we will bear the shipping fee required for returning and resending the product.

■ After the product has been shipped, it cannot be exchanged for a different color or other product due to the customer's convenience. If you wish to exchange for a different color after receiving the product, please return the product you have and purchase the desired product again. If you wish to return an item, please let us know the [order number] and [product name] from the inquiry form .
*Shipping costs for reordering will be borne by the customer.
*Limited to items that are unopened, unused, and that the tags (product tags) have not been removed.
* Please note that the product may be sold out before you place another order.
*We are unable to refund the shipping fee at the time of delivery from our company.

■ Defective product If you receive a defective product, we will accept returns or exchanges.
Sorry to trouble you, but please let us know [order number] and [product name] from the inquiry form [within 5 days] from the arrival date of the product.
*We apologize for the inconvenience, but please attach the photo data of the problem area of ​​the product and contact us.

* If there is no stock that can be exchanged, we will respond with a refund. In addition, we will bear the shipping fee required for returning and resending the product.