About your order
If you would like to add or change, please contact us by 11:00 am on the scheduled shipping date.
If you wish to add an item after the item has been shipped, please purchase the desired item again.
*Inquiries received outside of business hours will be handled sequentially from the next business day. Please note that it may take time to reply.
[About gift wrapping]
We offer padou original gift wrapping .
If you wish, please purchase a "Gift Wrapping Ticket".
- 1 gift wrapping / 190 yen.
- We will select a gift bag suitable for the size and number of items you ordered.
- Please purchase the same number of wrapping tickets as you wish to wrap.
- You cannot specify the type of gift bag or wrapping method.
- If gift wrapping tickets are out of stock, gift wrapping will not be possible.
It will be secured at the time of order completion, and it will not be secured when it is in the cart. Please note.
It is possible if it is before the product is prepared for shipment. Please note that once an order has been prepared for shipment, it cannot be cancelled.
* Due to the specifications of the order system, it is not possible to partially cancel the ordered product. Please note.
*Order cancellation may not be accepted depending on the ordered product (sale products that cannot be canceled, etc.).
*If you use a coupon, it cannot be reapplied after cancellation.
If you wish to cancel, please let us know your [order number] from the inquiry form .
*Please contact us using the e-mail address specified at the time of ordering.
*After receiving your inquiry, we will check the shipping status of the item.
Please note that it may not be possible to cancel depending on the timing.